FAQ overview

Questions

Ordering
Delivery
Payments

Answers

Are the product numbers at Science Services the same as at Electron Microscopy Sciences (EMS)?

Most item numbers at Science Services correspond to the item numbers used by EMS (with the addition of an internal abbreviation placed in front of the number). If an order is placed using the EMS item numbers, all items can still be properly classified, even if the labels differ.

Can I order Electron Microscopy Sciences (EMS) products through Science Services?

Our portfolio includes almost all items from our business partner EMS, which we sell exclusively in Germany and in select distribution areas throughout the world. Please contact us if there is an EMS item that you cannot find in our online selection. We'll be happy to assist you.

Can I pay by credit card?

Credit card payments can only be made via PayPal. This way you don't have to share your credit card details with us, and we don't have to take extra steps to protect this information.

Can't I order directly from Electron Microscopy Sciences (EMS)?

Science Services GmbH is the exclusive sales partner for EMS in Germany and in select distribution areas throughout the world. Orders placed directly with EMS will immediately be forwarded to us by our colleagues in the United States. Customer advisory service, recording of orders, price calculation, delivery and billing are all carried out by Science Services GmbH based on their own terms & conditions.

Is it possible to place my order by phone?

Please place your order via the web shop or by fax, e-mail or post to Science Services GmbH. We only accept phone orders from existing customers whose invoice and delivery address match the customer ID.